Privacy Policy

At Relocate2UAE, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data.

Last Updated: January 1, 2025

Effective Date: January 1, 2025

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Fill out consultation forms or contact forms
  • Subscribe to our newsletter or blog updates
  • Create an account on our website
  • Communicate with us via email, phone, or chat
  • Participate in surveys or feedback requests

This may include: name, email address, phone number, nationality, current location, employment details, family information, and specific relocation requirements.

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

  • IP address and general location information
  • Browser type and version
  • Operating system and device information
  • Pages visited and time spent on our website
  • Referring website and search terms
  • Cookie and tracking information

How We Use Your Information

Service Delivery

  • Provide relocation consultation services
  • Process visa and immigration applications
  • Assist with housing and school searches
  • Connect you with banking and service providers
  • Coordinate your relocation timeline

Communication

  • Respond to your inquiries and requests
  • Send service updates and confirmations
  • Provide customer support
  • Send newsletters and informational content
  • Notify you of relevant opportunities

Service Improvement

  • Analyze website usage and performance
  • Improve our services and user experience
  • Develop new features and content
  • Conduct market research and surveys
  • Personalize your experience

Legal Compliance

  • Comply with UAE and international laws
  • Protect against fraud and abuse
  • Enforce our terms of service
  • Respond to legal requests
  • Maintain business records

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We only share your information in the following circumstances:

Service Partners

We share necessary information with trusted partners to deliver our services, including government entities for visa processing, schools for enrollment, banks for account opening, and real estate agents for housing. All partners are bound by confidentiality agreements and UAE data protection laws. Key partners include MOHRE, GEMS Education, and major UAE banks like Emirates NBD.

Legal Requirements

We may disclose your information when required by UAE law, court orders, or government regulations. This includes cooperation with immigration authorities, tax authorities, and law enforcement agencies when legally mandated.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners. We will notify you of any such change and ensure your data remains protected under this privacy policy.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Security

  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Multi-factor authentication for staff access
  • Regular security audits and penetration testing
  • Encrypted database storage

Operational Security

  • Limited staff access on need-to-know basis
  • Regular staff training on data protection
  • Secure document handling procedures
  • Regular data backup and recovery testing
  • Incident response procedures

Important Security Notice

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

Your Data Rights

Access

Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.

Correction

Update or correct any inaccurate or incomplete personal information we have about you.

Deletion

Request deletion of your personal information, subject to legal retention requirements and ongoing service needs.

Objection

Object to certain uses of your personal information, including marketing communications and data processing.

Portability

Receive your personal information in a structured, commonly used format for transfer to another service provider.

Restriction

Request limitation of how we process your personal information in certain circumstances.

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] or through our contact form. We will respond within 30 days and may require identity verification.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and analyzing website usage patterns.

Essential Cookies

Required for basic website functionality, including:

  • Session management
  • Security features
  • Form submissions
  • User preferences

Analytics Cookies

Help us understand website usage through:

  • Page views and traffic sources
  • User behavior patterns
  • Performance metrics
  • Error tracking

Contact Us

Questions About This Privacy Policy?

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

General Inquiries

Email: [email protected]

Phone: +971 50 123 4567

WhatsApp: Available 24/7

Privacy Officer

Email: [email protected]

Address: Dubai, UAE

Response Time: Within 30 days

Schedule Initial Consultation

Initial consultation: 799 AED

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website
  • Including updates in our newsletter

Continued use of our services after policy updates constitutes acceptance of the revised terms.